How to cancel your LUMI subscription, request a refund, and what to expect — answered step by step.
How to Cancel Your LUMI Subscription
You can cancel your LUMI subscription at any time — through the app, on the web, or directly through Apple if you subscribed via the App Store. Cancelling stops future charges but does not automatically trigger a refund. If you also want your money back, see the refund section below.
1
Open Profile Settings
Tap the Me icon in the bottom-right corner, then tap the Settings icon in the top-right corner.
2
Go to Manage Membership
On the Settings page, select Manage Membership.
3
Cancel Subscription
Choose Turn off auto-renewal → Cancel Subscription and confirm.
1
Open Profile Settings
Click your Profile icon in the top-right corner to open Profile Settings.
2
Go to Account Management
Navigate to Account Management → Manage Subscription.
3
Unsubscribe
Select Unsubscribe and confirm your choice.
1
Open iPhone Settings
On your iPhone, go to Settings → tap your name at the top.
2
Go to Subscriptions
Tap Subscriptions and find LUMI in the list.
3
Cancel
Tap Cancel Subscription or Cancel All Services and confirm.
Note: If you subscribed through the App Store, cancellation must go through Apple's Settings — not through LUMI directly. Refunds for App Store purchases are also handled by Apple at reportaproblem.apple.com.
How to Request a LUMI Refund
LUMI refund requests are handled directly by the support team via email. There is no automated portal — each request is reviewed individually so the team can consider the full context of your case.
To get the fastest response on your LUMI refund, include all the details listed below in your first message. Incomplete requests typically require follow-up and take longer to resolve.
1
Review the Money-Back Guarantee
Before submitting, check LUMI's Money-Back Guarantee Policy to confirm you meet the conditions. Requests outside the eligible timeframe are less likely to be approved.
2
Prepare your refund message
Include: a clear refund request statement, your subscription type (trial, monthly, or annual), the exact date of purchase, your reason, and any supporting evidence — screenshots, billing confirmations, or error details.
3
Send your request to support
Email customer.care@lumi-app.co. The team will confirm receipt and follow up if additional information is needed before making a decision.
Tip: The button above pre-fills an email template with all the fields support needs. Just fill in your details and send.
LUMI Refund Eligibility & Conditions
Not all LUMI refund requests are automatically approved. Each case is evaluated against the conditions in LUMI's Money-Back Guarantee Policy. Submitting a request does not guarantee approval, but every case is reviewed individually.
Your request is more likely to be approved when:
✓
The request is submitted within the eligible timeframe after purchase
✓
The service clearly did not perform as described or expected
✓
Supporting evidence is included — screenshots, error details, billing records
✓
The reason is based on a service issue, not purely personal or financial preference
✓
You have not previously received a refund on a LUMI subscription
App Store purchases: If your LUMI subscription was purchased via Apple, refunds must be requested directly through Apple at reportaproblem.apple.com — not through LUMI's support team.
LUMI Refund Processing Time
Once your LUMI refund request is submitted, here is what typically happens and how long each stage takes:
📬
Request received
Support confirms receipt within 1–2 business days and may ask for clarification if details are missing.
🔍
Case review
Your request is evaluated against the Money-Back Guarantee conditions. Review typically takes 1–3 business days.
✉️
Decision communicated
You receive an email with the outcome — approved, partially approved, or declined with a reason.
💳
Refund issued
If approved, the refund is processed. Depending on your bank, it may take 3–10 business days to appear.
If your LUMI refund request was declined: You can reply to the same email thread with additional context or evidence and ask for reconsideration. If you remain unsatisfied after that, you may escalate the dispute through your bank or payment provider.
Is LUMI Legit? Is LUMI a Scam?
Questions like "is LUMI legit" or "is LUMI a scam" come up regularly — and are understandable. Any subscription app that bills automatically will attract skepticism, especially if a user did not realize their trial had converted to a paid plan.
LUMI is a legitimate company. It is a real personalized styling app with an active support team, a published refund policy, and over 188 verified customer reviews with a 4.8 average rating. 99% of reviewers say they would recommend the app.
Most complaints labeled as a LUMI scam turn out to be billing surprises — free trials converting to subscriptions without the user noticing. This is a common pattern across subscription apps and is not specific to LUMI. If this happened to you, the fastest resolution is to cancel immediately and submit a refund request.
"LUMI is not a scam. It is a subscription product with a real support team and a clear path to a refund if the experience does not meet your expectations."
Yes. LUMI offers a Money-Back Guarantee for users who meet the eligibility conditions. To request a LUMI refund, email customer.care@lumi-app.co with your subscription type, purchase date, reason, and any supporting evidence. Each request is reviewed individually.
After approval, a LUMI refund typically takes 3–10 business days to appear in your account depending on your payment provider. The review itself usually takes 1–3 business days.
No. Cancelling stops future charges but does not automatically issue a refund. If you want a refund for a past charge, you need to submit a separate LUMI refund request by emailing support.
Yes. You can submit a LUMI refund request after cancelling. Eligibility conditions still apply regardless of cancellation status.
LUMI is not a scam. Unexpected charges are usually the result of a free trial converting to a paid subscription without the user noticing — a common occurrence with subscription apps. Cancel immediately and submit a refund request. The support team handles these cases regularly.
Yes. LUMI is a real operating company with a published website, active customer support, a public refund policy, and hundreds of verified reviews on Reviews.io and Trustpilot. You can read customer feedback at lumi-app.co/reviews.
App Store purchases are handled by Apple. Go to reportaproblem.apple.com, sign in, find your LUMI purchase, and submit a refund request through Apple's system.
If declined, you will receive an explanation. You can reply with additional evidence and ask for reconsideration. If the outcome remains unsatisfactory, you can dispute the charge through your bank or payment provider.
Include: a clear refund request statement, your subscription type (trial, monthly, or annual), the exact date of purchase or charge, your reason for requesting the refund, and any supporting evidence such as screenshots or billing confirmations.